Terms and Conditions

1. For the purpose of these terms and conditions the following words shall have the following meanings:-

“Company” shall mean PGI Bathrooms Limited (Company Number 07094801), Registered Office Thorpe House, 93 Headlands, Kettering, Northamptonshire NN15 6BL being a Company registered in England and Wales.  Trading Office 23 Hove Road, Rushden, Northamptonshire NN10 0JB.

“Customer” shall mean the person or organisation for whom the Company agrees to carry out works and / or supply materials.

“Operative / Engineer” shall mean the representative appointed by the Company.

“Guarantee” shall mean our 12 month guarantee.  Furthermore, all materials and products are covered by full manufacturers’ warranties.

2. The Company reserves the right to refuse or decline work at its own discretion.  Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.


3. Fixed price work shall be given as a firm cost, (manifest errors exempted) including Labour and Materials.  All costs are plus VAT at the prevailing rate.


4. Where a written estimate has been supplied to the Customer it may be revised in the following circumstances:-

  • (i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate;
  • (ii) if after submission of the estimate there is an increase in the price of materials;
  • (iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared;
  • (iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.


5. The Company shall not be under any obligation to provide an estimate to the Customer and shall only be bound (subject as hereinafter) by estimates given in writing to the Customer and signed by a duly authorised representative of the Company.  The Company shall not be bound by any estimates given orally or in which manifest errors occur.


6. Invoices are due for payment immediately upon delivery to the Customer.  Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.

7. Where the date and / or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the Operative shall attend on the date and at the time agreed.

8. The Customer shall accept sole liability to discharge the Company’s account unless he / she discloses to the Company when initially instructing the Company to carry out work and / or supply materials that he / she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) and when receiving a written estimate the name of the third party appears on the written estimate.


9. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out and / or materials supplied in accordance with such instructions.

10. If, after the Company shall have carried out the work, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate.  The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

11. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force.  The Guarantee will become null and void if the work / appliance completed / supplied by the Company is:-

  • (a) subject to misuse or negligence;
  • (b) repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.


12. The Company will not guarantee any work in respect of blockages in waste and drainage systems, etc.

The Company will not guarantee any work undertaken on instruction from the Customer which is against the written or verbal advice of the Operative / Engineer.

Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made.  Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.

The Company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.  Work will not carry a Guarantee where the Customer has been notified by the Operative either verbally or in writing of any other related work which requires attention.


13. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date, no warranty or Guarantee is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.

14. These Terms and Conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer.  Further, these Terms and Conditions shall prevail over any Terms and Conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such other Terms and Conditions.


15. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.

Until such time as title in the such goods has passed to the Customer:-

  • (i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all, any or part of such goods in which title remains vested in the Company;
  • (ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be;
  • (iii) the Company shall be entitled to seek a Court Injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods.

Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer.


16. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.


17. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

These Terms and Conditions and all contacts awarded between the Company and Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.